Guest information

Changes to service

Our lovely cafe team will be providing table service to guests who choose to dine inside, meaning you can order and pay at the table. Guests can also enjoy sitting outside in the garden or undercover in The Larch Room. Please order and pay for your food at the Counter inside.

Please note, our front of house team will be wearing protective visors whilst serving guests.

 

Payment

In order to minimise contact, we ask that you pay by debit card/contactless wherever possible.

 

Gift Shop Items

If you wish to purchase items from our gift shop, please take these items to your table. Our team will process the items allowing you to pay at the table

 

Meet & Greet and Track & Trace

On arrival at the cafe we’ll welcome you at the door and ask for a couple of simple contact details from one person in your group, such as your name and number. Please be advised that in line with government advice we will keep a hard copy of these details for 21 days and then destroy them.

 

Large groups (6+ guests)

Due to current restrictions we are unable to rearrange our current table layout to accommodate larger groups. If you plan on joining us with a larger group, please contact us prior to your arrival and speak to one of our team members.

 

Loos

In order to maintain social distancing of 1m+ we will be operating a 1-in 1-out system in our loos.

 

Hygiene Standards

Our cleaning and hygiene standards remain exceptionally good. However, we are taking our duties of care and cleanliness even more to heart in light of the current situation. We will be wearing visors and you will notice more bins and sanitiser stations around the site to ensure our teams’ comfort and safety as well as yours.

 

We look forward to welcoming you back!

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